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Design and Learning Centre Digital Event with the Care Sector

On 12 November 2019, the DLC in partnership with the Kent Integrated Care Alliance (KICA) hosted a Digital and Innovation event with the care sector. The event followed one earlier this year and was designed to update care providers on progress with the KCC Adult Social Care Being Digital Strategy, NHS digital plans, promote new tools such as Magpie Digital Capabilities Self-Assessment Tool, skills for care digital readiness tool and showcase the Help4Carers app. We looked at technologies that are simple and low cost such as robotic cats and dogs where some care homes in the country have been testing them and impact and have stated they help tackle loneliness and isolation and provide companionship for those with dementia.

As part of the day we wanted to hear from providers on the challenges in which technology can address, explore and exchange ideas and barriers to implementing digital and technology. This was achieved through table discussions where we looked at how technology can support and complement back office systems, care delivery, social isolations, monitoring outcomes, improving well-being and supporting workforce challenges. The table discussions generated a buzz in the room and many ideas. We now have a task and finish group looking at the outcomes from the workshop, developing a plan and the Adult Social Care Being Digital Strategy will be updated to reflect technology work with the sector.

The day was evaluated highly with many stating that the carers app and workshop were the most useful part of the day. We will continue this digital journey next year and shape the next session using feedback from providers.

So why are we focusing on supporting the sector with technology?

There is an expectation that taking advantage of digital technology can help address some of the challenges the health and social care sector faces. These challenges include the increase in demand for services alongside less money available to pay for services. As well as these challenges, the expectation of our staff and people who use services is shifting towards being more digital.

Technology and innovation are one of the 2019/20 priorities for the CQC chief inspector, we therefore need to support the sector in embracing technology to complement and enhance care and improve quality.

You can view the slides from the event on our website:

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