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The Help to Care App is now launched!

Help to Care is a free mobile app designed to help you to spot the signs of a problem and find the right information and advice if you are worried about someone’s health and wellbeing.

We have tested the app with our care network, and it is now ready to download and use. Whether you work in the care sector, volunteer to support others or are unpaid carer for friends and family member Help to Care app can help support in your caring role.

Whilst the app doesn’t address Covid-19 directly, we’ve updated it so you can access the latest NHS guidance with just two taps of your phone or tablet.

Why launch Help to Care now?
The app launch was already planned for spring this year when the Covid-19 pandemic hit. Lockdown has been a time of great change for all of us. Some, like us in the Design and Learning Centre, are now permanently working from home. Others are no longer working at all in order to support social distancing in response to Covid-19.

However, for unpaid carers and care workers, their essential work has continued in increasingly challenging situations. The increase pressure on the care sector has encouraged many people to take up jobs or volunteering roles to protect vulnerable members of their communities. Help to Care aims to reassure everyone they have the necessary information to spot problems early and know what to do or who to contact for help.

Whilst the global pandemic is currently the biggest challenge facing us all, continuing to look after the fundamentals of care is still essential for everyone living across Kent and Medway. With this in mind, we felt that the Help to Care app was needed more now than ever and have worked hard to launch our information and guidance tool to support the thousands of people already providing care.

We’re aware another impact of the crisis has been a significant drop in attendance at A&E, leading to questions about whether people are still seeking help from health care professionals when they need it. The app includes critical information on conditions such as sepsis and signposts to appropriate services to ensure timely, appropriate contacts are made with healthcare professionals.



How has Covid-19 affected Help to Care?

  • Communications: We’ve had to adapt our communications strategy. This summer we should have been busy attending events and spreading the word about Help to Care face to face. In response to social distancing, we’ve put the print run on hold and focused on how to spread the work digitally.
  • New content: In the time we would have spent on face to face engagement, we’re working really hard behind the scenes to ensure we can provide up to date, relevant information at a time when things are changing fast! We’ve already included a ‘training video on hand washing technique and are looking into including information on areas such as personal protective equipment and end of life care.
  • Office life: There has been a renewed focus in the Design and Learning Centre on wellbeing to support transition to working from home full time with limited face to face interactions. To help us adapt, we’ve been encouraged to take part in wellbeing webinars, take mindful breaks and have embarked on a team challenge where we’ve all set an individual exercise goal for the month. We’re also checking in much more regularly with each other over the phone.

Download Help to Care for free today:


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