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The Hub: Support for Registered Managers and Learning and Development

The What: What is the Design & Learning Centre's ‘Hub’?The Hub is a One Stop Shop for Kent’s Registered Managers working in social care. The Hub is supported by the Kent and Medway Sustainability Transformation Partnership (Workforce) who see the importance of the care sector as we work towards integrated care.On the Design and Learning Centre website you will find information on training, resources, funding, projects, news items and events relevant to the social care sector in Kent. The information is provided by Kent County Council’s Workforce Project Officers who work with care providers throughout Kent, supporting the development of the care workforce to ensure we can meet the changing and more complex needs of the people in Kent. The two Workforce Project Officers are Penny Lawlor (Older People and Physical Disability) and Paul Kirrage (Learning Disability and Mental Health).If you see Penny or Paul at any meetings or events, please introduce yourself as they are always interested to hear views from managers.

The Why: Why have The Hub for Registered Managers?There are ongoing changes for the social care sector, recruitment and retention is an issue and managers are busy with the day job and meeting the needs of the people they care for whilst supporting their workers.The Hub can be one place that managers can find links to new announcements, reports and consultations from CQC, Skills for Care, hear about local events for the sector and see training and funding opportunities. On our website managers can also find our archived monthly newsletters and read about any projects and initiatives being piloted to support the sector.Feedback from managers to date has been positive in relation to some of the activities mentioned on The Hub page:‘I attend my local Registered Manager forums and East Kent Provider Forums so keep quite up to date but still found lots of information useful today. It was also important and useful to network. Thank you for putting this day together’‘I came away with new knowledge but also inspiration and motivation’Comments from two Registered Managers who attended the Kent Registered Manager Care Conference in March 2018.The Hub activities also promote the Design and Learning Centres Wider Workforce Strategy.The vision is to establish an integrated, sustainable and competent care sector workforce through:

  • Enhancing the quality and focus on outcomes
  • Skilled and competent care workforce through development and new ways of working as new models of care are developed
  • Creating a new and sustainable supply of workforce
  • Developing career pathways and new roles for the future
  • Supporting the sector to innovate and utilise technology
  • Developing innovative and confident leaders

The How: How does The Hub identify and address registered manager’s real concerns?By listening to managers via network meetings and events, we then work with registered managers, Kent County Council and NHS colleagues, Skills for Care, Health Education England and Kent Integrated Care Alliance to identify potential solutions to the issues raised. This includes bidding for opportunities to help progress initiatives such as leadership and management programmes and to test and implement technologies.Recruitment and Retention was often raised by managers as a real issue, particularly for Home Care services. To help address this issue, we secured funding from the Kent & Medway Sustainability and Transformation Partnership for a recruitment campaign for Homecare and invited providers to submit their job vacancies. The media campaign runs throughout July 2018. As part of the campaign a short one-minute film was developed, why not take a look?To date we have also offered various free information events to support managers in keeping ahead of the latest changes such as a General Data Protection Regulation (GDPR) session, Universal Credit session and of course the Registered Managers Conference – all free!To promote a person-centred approach to care, many providers have workers who completed the free 2 hour ESTHER Ambassador training, there are a range of dates throughout the year with places still available to see our current dates and to book your place visit our ESTHER webpage.So that is a brief overview of the The Hub, visit our website for more information or follow us on Twitter @KentDLC.