ESTHER IN KENT
The ESTHER Model in Kent was adopted in 2016 as it was recognised as an excellent way health and social care being able to demonstrate that there is a clear vision and credible strategy to deliver high-quality care and support while promoting a positive culture that is person-centred, open, inclusive and empowering. In Kent we are now asking “What matters to ESTHER?” instead of “What is the matter with ESTHER?”.
To support the roll our ESTHER in Kent we have two training opportunities available the ESTHER Coach, which was adopted from Sweden, and the ESTHER Ambassador, which is a unique opportunity we developed here in Kent. To find out more about these roles please see our Frequently Asked Questions.
In Kent alongside these roles we have also introduced four levels of continuous quality improvement:
ESTHER: To listen and learn from ESTHERs experience of care which can drive future improvement projects
The Workforce: Providing training and support programmes to the health and social care workforce including the care sector to support the implementation of the ESTHER culture
Multi-Disciplinary Teams (MDTs): Ensuring all members of these teams feel empowered to ask the question “What matters to ESTHER?”
The System: Introducing and holding ESTHER cafes which are owned by local communities and provide a platform for ESTHERs to share their experiences of care and how they think this could be improved while health and social care professionals listen, develop and feedback conclusions to their organisations and commissioners
The Kent ESTHER philosophy and way of working has gained recognition by national bodies such as Health Education England, the Department of Heath and Social Care and recently the Chief Social Worker for Adults Annual Report 2017-18.
To see Kent’s progress to date and our key ESTHER Milestones take a look at our timeline.